Shop POLICIES

Right of Refusal to Service Policy

North East Barber Company reserves the right to refuse service to anyone for any reason at any time.

Kids Policy

To all clients with children (under the age of 18), Parlor Salons has a policy regarding children. Our location is great and there are many wonderful businesses located in close proximity to our shop. Out of consideration for all the businesses located in Parlor, we request that all children be accompanied by an adult at all times when they are not in the studio receiving a service. And while we understand that kids have energy and sitting is not always fun or easy, we ask that kids do not run around, yell or scream in the hallways out of respect for the other business professionals that are working.

*Please Note: With our aim to keep client and barber safe, we will only perform services for children that are capable of sitting in the barber seat, with or without a booster, by themselves. Thank you for your understanding.

Cancellation Policy

While we understand that sometimes circumstances are unavoidable and clients may need a cancellation, we do request at least a 12 hour notice should the need to cancel arise. As a barbershop, our business only succeeds when we have a client in the chair and a 12 hour notice will allow us time to fill the canceled appointment spot.

Short Notice Cancellation Policy

Short/Late notice cancellations, with no follow up (i.e text, email, message or phone call) with a reasoning for a short notice, will be subject to a cancellation fee of 100% of the cost for the missed services. Any cancellation of an appointment two (2) hours or less before your appointment time is considered a short/late cancellation. All fees will be sent via an invoice that will be sent to the phone number or email on file and will need to be paid prior to any upcoming appointments or before scheduling another appointment. We know that many of our clients have work, kids, families and sometimes traffic can get the best of us that create situations that we can’t control. Should this occur, please let us know. We are pretty understanding.

No Call/ No Show Policy

No call/No Show clients will be subject to a fee of 100% of the cost for the missed services for the first (1st) offenses, A secondary (2nd) no call/no show will result in a fee of 100% of the cost for the missed services and Should a third (3rd) no call/no show offense occur without paying any prior fees, we will unfortunately decline any future services and kindly request that a different barbering  establishment be sought out. All fees will be sent via an invoice and will need to be paid prior to any upcoming appointments or before scheduling another appointment. Canceling your appointment during your allotted appointment time will constitute as a no call no show.

Late Appointment Policy

To insure that we have optimal time to perform your services, please arrive at least 5 minutes prior to your service(s). If you arrive late to your appointment, your service(s) may need to be adjusted or rescheduled.

Return Policy

For personal grooming items, all items are all sales final and are nonrefundable or returnable. Other items may be returned for a different size if it is in new/unused condition.